For a full refund, you may return unworn, tagged merchandise within 14 days of ship date for a full refund in the original form of payment. After 14 days but within 30 days of ship date, you may exchange or return items purchased for merchandise credit. All jewelry, sunglasses, sale merchandise and promotion items are final sale and cannot be returned for a full refund. Gift Cards cannot be returned for refund. An original packing slip is required for all returns, and tags must be attached with merchandise in original condition. Aura is not responsible for shipped packages once they leave our warehouse, including lost or stolen. Shipping charges are non-refundable.